Privacy Policy

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

Information Collection and Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Scam detection data. With your consent, Boontel may process call metadata, call transcripts (derived from speech‑to‑text), and message content to assess scam risk and provide on‑device warnings and caregiver alerts. Depending on your in‑app settings, we may store either risk scores only, short summaries, or full transcripts and limited audio recordings for a short period so you and your caregiver can review suspicious calls.

Live conversation assistance (opt-in). If you choose to start live conversation assistance, Boontel may capture microphone audio from the current in-person conversation, convert that audio into transcript turns, and process the transcript and related context through Boontel and trusted service providers so the app can generate short coaching tips. This feature is optional and should only be used when you have permission from everyone involved.

AI and speech processing disclosure. Boontel uses automated speech recognition and AI-assisted analysis to screen calls, summarize activity, detect likely scams, and provide optional assistance features. Depending on the feature you enable, call audio, voicemail audio, transcripts, caller/callee phone numbers, call metadata, message content, and related context may be processed by Boontel and service providers that help us operate the service. These providers may include cloud speech-to-text providers, large-language-model providers, real-time voice infrastructure providers, telecom carriers, push-notification providers, crash/diagnostic tools, subscription/payment processors, and cloud hosting providers. We use these processors only to provide, secure, debug, bill for, and improve Boontel, not to sell your personal information or to target third-party advertising.

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:

Email address
First name and last name
Phone number
Address, State, Province, ZIP/Postal code, City
Cookies and Usage Data

Use of Data

Boontel uses the collected data for various purposes:

To provide and maintain the Service
To notify you about changes to our Service
To allow you to participate in interactive features of our Service when you choose to do so
To provide customer care and support
To provide analysis or valuable information so that we can improve the Service
To monitor the usage of the Service
To detect, prevent and address technical issues
To analyze calls and messages for scam risk and deliver alerts to you and (if linked) your caregiver
To provide optional live conversation assistance, including interview and meeting coaching, when you explicitly start that mode
To generate automated transcripts, summaries, risk explanations, and AI screening responses for features you enable

Third-Party Service Providers

We may share personal data with trusted service providers that process it for Boontel under contract. For app functionality, those providers may include speech recognition, AI analysis, real-time calling, phone/SMS carrier, cloud hosting, authentication, push notification, subscription, payment, analytics, crash reporting, and email delivery services, depending on the feature and environment. We do not authorize these providers to use Boontel customer call audio, transcripts, message content, or account data for their own advertising or to track users across unrelated apps or websites.

If you enable an AI or speech feature, your use of that feature is permission for Boontel to send the necessary audio, transcript, message, call metadata, and related context to Boontel and its processors for that feature. You can disable optional analysis, transcript storage, recording storage, caregiver sharing, and live assistance features from the app where those controls are available.

Cloud Message Analysis (Opt‑in)

With your explicit consent (toggle in the app), Boontel may transmit unknown‑sender message content to our servers for classification to help detect scams and fraud. This feature is off by default. You can disable it at any time in the app.

Transient processing vs. storage. In production, we classify messages on the server and do not retain message content by default. For internal testing builds, we may temporarily store a short preview (up to 160 characters) with a masked sender (last 4 digits) to improve detection quality. Test data is automatically purged on a short schedule and can be deleted on request.

Consent & Notifications

Cloud message analysis is opt‑in (toggle OFF by default; one‑time consent required when enabling).
AI screening, transcription, recording, and caregiver sharing settings are controlled in the app. Some protection features require processing call audio or transcripts to work.
Where required by law, we provide appropriate notice when call recording or transcription is enabled. You are responsible for using call recording, transcription, and live conversation assistance only where you have the required permission from call or conversation participants.
Live conversation assistance is opt‑in and only starts after an explicit in-app confirmation.
While live conversation assistance is active, the app shows an in-app listening indicator and lets you stop it at any time.
You can disable analysis and unlink caregivers at any time.

Retention

In production, we do not retain message content by default. For internal testing and quality assurance, short previews with masked senders may be retained briefly (e.g., 12 hours) and are subject to automatic purge. You may request deletion at any time via in‑app support.

For in‑app calls, we keep scam‑detection results and any transcripts or recordings only as long as needed for safety review. Today this typically means that audio recordings are kept for up to 30 days and transcripts for up to 60 days, after which they are removed or anonymized. You can control whether we store only risk scores, short summaries, or full transcripts/audio from the “Call recording & transcripts” settings in the app.

For live conversation assistance, streaming audio is processed for active assistance only while the feature is running. We minimize retention where possible and primarily keep transcript-derived context and generated tips needed to operate the session. We may process the audio stream or transcript through trusted service providers strictly to provide the feature you requested.

Caregiver Sharing

If you link a caregiver or accept a caregiver invitation, Boontel may share call alerts, risk scores, call summaries, transcripts, recordings, voicemail details, and activity history with that caregiver according to your settings and subscription features. You can unlink caregivers or change sharing settings in the app.

Data Minimization

We minimize data collection and storage. Unless you opt‑in to cloud analysis, message content stays on device. When cloud analysis is enabled, content is sent securely for classification; in production we discard content immediately after classification and retain only minimal results (e.g., risk score and action) when necessary for app functionality.

Security of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Your Choices and Deletion Requests

You can manage key privacy choices in the app, including transcript and recording retention, caregiver sharing, and optional analysis features where available. You may request access, correction, export, or deletion of personal data by contacting us through in-app support or the contact options on this website. Some call detail records, billing records, fraud-prevention logs, security logs, and carrier records may need to be retained for legal, accounting, dispute, safety, or network-abuse prevention purposes.