Privacy Policy

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

Information Collection and Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Scam detection data. With your consent, Boontel may process call metadata, call transcripts (derived from speech‑to‑text), and SMS message content to assess scam risk and provide on‑device warnings and caregiver alerts. We do not store full audio by default.

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:

Email address
First name and last name
Phone number
Address, State, Province, ZIP/Postal code, City
Cookies and Usage Data

Use of Data

Boontel uses the collected data for various purposes:

To provide and maintain the Service
To notify you about changes to our Service
To allow you to participate in interactive features of our Service when you choose to do so
To provide customer care and support
To provide analysis or valuable information so that we can improve the Service
To monitor the usage of the Service
To detect, prevent and address technical issues
To analyze calls and messages for scam risk and deliver alerts to you and (if linked) your caregiver

Cloud SMS Analysis (Opt‑in)

With your explicit consent (toggle in the app), Boontel may transmit unknown‑sender SMS content to our servers for classification to help detect scams and fraud. This feature is off by default. You can disable it at any time in the app.

Transient processing vs. storage. In production, we classify messages on the server and do not retain message content by default. For internal testing builds, we may temporarily store a short preview (up to 160 characters) with a masked sender (last 4 digits) to improve detection quality. Test data is automatically purged on a short schedule and can be deleted on request.

Consent & Notifications

Cloud SMS analysis is opt‑in (toggle OFF by default; one‑time consent required when enabling).
Call monitoring provides an audible indicator where required by law.
You can disable analysis and unlink caregivers at any time.

Retention

In production, we do not retain SMS content by default. For internal testing and quality assurance, short previews with masked senders may be retained briefly (e.g., 12 hours) and are subject to automatic purge. You may request deletion at any time via in‑app support.

Data Minimization

We minimize data collection and storage. Unless you opt‑in to cloud analysis, SMS content stays on device. When cloud analysis is enabled, content is sent securely for classification; in production we discard content immediately after classification and retain only minimal results (e.g., risk score and action) when necessary for app functionality.

Security of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.