Privacy Policy

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

No emergency calling. Boontel does not support emergency calling (including 911/988). Do not rely on Boontel for emergency services. Use your device’s Phone app or a landline for emergencies.

Restricted outbound dialing. Boontel does not provide a general dialpad for calling arbitrary numbers. Outbound calling features may be limited to specific workflows and approved destinations.

Mobile information. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.

Information Collection and Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Scam detection data. With your consent, Boontel may process call metadata and call transcripts (derived from speech‑to‑text) to assess scam risk and provide on‑device warnings and caregiver alerts. Depending on your in‑app settings, we may store either risk scores only, short summaries, or full transcripts and limited audio recordings for a short period so you and your caregiver can review suspicious calls.

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:

Email address
First name and last name
Phone number
Address, State, Province, ZIP/Postal code, City
Cookies and Usage Data

Use of Data

Boontel uses the collected data for various purposes:

To provide and maintain the Service
To notify you about changes to our Service
To allow you to participate in interactive features of our Service when you choose to do so
To provide customer care and support
To provide analysis or valuable information so that we can improve the Service
To monitor the usage of the Service
To detect, prevent and address technical issues
To analyze calls for scam risk and deliver alerts to you and (if linked) your caregiver

Consent & Notifications

Call monitoring provides an audible indicator where required by law.
You can disable analysis and unlink caregivers at any time.

Retention

We keep scam‑detection results and any transcripts or recordings only as long as needed for safety review and app functionality, after which they are removed or anonymized. Retention periods may vary by feature and plan, and may be described in‑app.

Data Minimization

We minimize data collection and storage. When call analysis is enabled, we retain only the data needed to provide the service (for example, risk score and guidance), unless you choose settings that retain transcripts or recordings for review.

Security of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.