Terms of Service
Effective Date: September 2, 2025
Please read these Terms of Service ("Terms") carefully before using Boontel's services. By creating an account or using our services, you agree to be bound by these Terms.
1. Service Description & Consent
Boontel provides tools that help detect and warn about potential phone scams. With your consent, the app may process call metadata and call transcripts (via speech‑to‑text) to compute scam risk and display warnings. Where required by law, we provide appropriate notice when call recording or transcription is enabled. You may disable these features or unlink caregivers at any time.
No outbound calling: The Boontel mobile app does not support placing outbound calls.
Boontel may offer related services (where available), such as:
- Dedicated phone number (inbound): A US phone number that can be used for receiving calls
- Mobile Application: iOS application for account access, protection controls, and caregiver features
- SIM/eSIM Services (if offered): Physical and embedded SIM cards for cellular connectivity
2. Eligibility and Account Creation
Services are available only to:
- Individuals 18+ years of age residing in the United States
- Users who provide accurate account information when requested for fraud prevention and compliance
- Users who maintain valid payment methods for service fees
You must provide truthful information to help prevent fraud and comply with applicable laws.
3. Pricing and Payment Terms
Boontel may offer free and paid plans for scam detection and caregiver features. Details will be presented in‑app or on our website at time of purchase. Payments are processed securely by third‑party providers (e.g., payment processors or app stores).
4. Service Limitations and Restrictions
- US Only: Services available exclusively within United States and territories
- Fair Use: No commercial use, resale, or automated dialing systems
- Emergency Services: Emergency calling (911/988) is not supported in the Boontel mobile app
- Network Dependencies: Service requires internet connectivity; quality varies by connection
5. Compliance
We aim to comply with applicable US laws and app store policies for call recording/transcription and privacy. Where two‑party consent applies, we provide appropriate notice to call participants while recording or transcription is active.
6. Prohibited Uses
You may not use our services for:
- Illegal activities, harassment, or threats
- Spam, robocalls, or unsolicited commercial communications
- Circumventing telecommunications regulations
- Interfering with emergency services
- High-volume commercial dialing without authorization
7. Service Availability and Support
We strive for high uptime but cannot guarantee continuous service availability. Support provided via email and web portal during business hours.
8. Data Privacy and Security
We collect and process personal information in accordance with our Privacy Policy and applicable privacy laws. Call detail records retained per FCC requirements.
9. Termination
Either party may terminate services with 30 days written notice. Immediate termination for Terms violations. Refunds (if any) are governed by our Refund Policy.
10. Limitation of Liability
BOONTEL'S LIABILITY IS LIMITED TO THE AMOUNT YOU PAID FOR SERVICES IN THE PRECEDING 12 MONTHS. WE ARE NOT LIABLE FOR INDIRECT, CONSEQUENTIAL, OR PUNITIVE DAMAGES.
11. Governing Law and Disputes
These Terms are governed by US federal telecommunications law and the laws of [STATE]. Disputes resolved through binding arbitration.
12. Changes to Terms
We may modify these Terms with 30 days advance notice. Continued use constitutes acceptance of modified terms.
Contact Information:
Boonwerks Inc. (DBA Boontel)
30 N Gould St Ste R, Sheridan, WY 82801
Email: legal@boontel.com
Phone: Available through customer portal