Terms of Service

Effective Date: September 2, 2025

Please read these Terms of Service ("Terms") carefully before using Boontel's services. By creating an account or using our services, you agree to be bound by these Terms.

1. Service Description & Consent

Boontel provides tools that help detect and warn about potential phone scams. With your consent, the app may process call metadata and call transcripts (via speech‑to‑text) to compute scam risk and display warnings. Where required by law, an audible indicator will play during monitored calls. You may disable monitoring or unlink caregivers at any time.

1. Service Description

Boontel is a call‑forwarding based protection layer designed for seniors and families. Core features may include:

• Call forwarding setup: Use the senior’s existing carrier number with forwarding to a Boontel “guardian” line
• In‑app calling: Answer monitored calls over Wi‑Fi or mobile data to receive warnings and guidance
• Caregiver linking: Invite a trusted caregiver to join calls and review optional summaries

Boontel is not intended to be a general-purpose phone service. The app is not a general SMS messenger; however, Boontel may send limited informational text messages for security authentication (OTP) and service alerts as described below.

2. Eligibility and Account Creation

Services are available only to:

• Individuals 18+ years of age residing in the United States
• Users who provide accurate, complete Know Your Customer (KYC) information as required by FCC regulations
• Users who maintain valid payment methods for service fees

You must provide truthful identity verification including name, date of birth, and address for fraud prevention and regulatory compliance purposes.

3. Pricing and Payment Terms

Boontel may offer free and paid plans for scam detection and caregiver features. Details will be presented in‑app or on our website at time of purchase. Payments are processed securely by third‑party providers (e.g., Stripe or app stores).

4. Service Limitations and Restrictions

• US Only: Services available exclusively within United States and territories
• Fair Use: No commercial use, resale, or automated dialing systems
• No Emergency Calling: Boontel does not support emergency calling (e.g., 911/988). Do not rely on Boontel for emergency services. Use your device’s Phone app or a landline for emergencies.
• Restricted Outbound Dialing: Boontel does not provide a general dialpad for calling arbitrary numbers. Outbound calling features may be limited to specific workflows (for example, protected callbacks) and may be restricted to trusted/approved destinations.
• Network Dependencies: Service requires internet connectivity; quality varies by connection

5. Compliance

6. Prohibited Uses

7. Service Availability and Support

We strive for 99.5% uptime but cannot guarantee continuous service availability. Support provided via email and web portal during business hours.

8. Data Privacy and Security

We collect and process personal information in accordance with our Privacy Policy and applicable privacy laws. Call detail records retained per FCC requirements.

We do not share mobile numbers with third parties/affiliates for marketing/promotional purposes.

9. Termination

Either party may terminate services with 30 days written notice. Immediate termination for Terms violations. No refunds for unused prepaid credits or annual fees.

10. Limitation of Liability

BOONTEL'S LIABILITY IS LIMITED TO THE AMOUNT YOU PAID FOR SERVICES IN THE PRECEDING 12 MONTHS. WE ARE NOT LIABLE FOR INDIRECT, CONSEQUENTIAL, OR PUNITIVE DAMAGES.

11. Governing Law and Disputes

These Terms are governed by US federal telecommunications law and the laws of [STATE]. Disputes resolved through binding arbitration.

12. Changes to Terms

We may modify these Terms with 30 days advance notice. Continued use constitutes acceptance of modified terms.

13. SMS/Messaging Terms

By providing your wireless phone number to Boontel, you agree and acknowledge that Boontel may send you informational text messages (SMS) for security authentication (OTP) and service alerts.

• Message Frequency: Message frequency varies based on your login activity.
• Cost: Message and data rates may apply to each message sent or received.
• Opt-Out: You may opt out of receiving text messages at any time by replying STOP.
• Support: For help, reply HELP or contact team@boontel.com.
• Carrier Liability: Carriers are not liable for delayed or undelivered messages.
• Privacy: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.