Does Boontel replace my existing phone service?
No. Boontel assigns a Guardian number for supported inbound calls. You can optionally forward incoming calls from your existing carrier number to it. Outbound calls and text messages continue through your carrier, and emergency calls must use your carrier service.
Do I need to give everyone a new phone number?
Not if your carrier supports call forwarding. The Boontel app guides you through forwarding incoming calls from your existing number to your Guardian number. Carrier support and codes vary, and forwarding remains optional.
Does Boontel record every call?
No. Recording is off by default. Transcription, recording, retention, and caregiver sharing follow the controls available in your account and applicable consent requirements.
Can Boontel catch every scam?
No safety tool can catch every scam. Boontel looks for common risk patterns and provides context to help you make a safer decision.
How do I restore a subscription?
Open Boontel’s subscription screen and choose Restore Purchases while signed into the Apple Account that made the original purchase. Visit Support if the entitlement does not appear.